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Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

Hip bursitis

Hi, My 81-year-old mother has been suffering from hip bursitis for several years.

She got some relief from regular corticosteroid injections. However, the last time she had this treatment, the injection was not carried out properly and she was in agony for several days. Consequently, she has been frightened to receive this treatment again, and the pain was getting progressively worse. She had not been sleeping and could not walk far.

I found the OSMO website and thought I’d give it a go. My mum has just completed the first course of 10 patches, and she has a completely new lease of life. It really is amazing how quickly this treatment has had an effect. She has been sleeping much better and walked further at the weekend than she has for many months. I have ordered a further 20 patches. Many thanks.

Shoulder Bursitis

I have had terrible bursitis pain in my right shoulder since Christmas eve, 2017. Have been on various analgesics (on and off) since with varying degrees of success. I stumbled upon your product a few days ago and thought “What the heck, I’ll give it a go as nothing else has worked”. I’ve used the […]

Knee swelling and Pain

Hi Jasmine, After several years my wife finally tried your patch…she is a convert. Thanks for your continued help.

General Bursitis

So far the patches are working great. Thanks.

Shoulder problems

Hi Toky, I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

General Bursitis

Hello My name is Rose Cochrane I purchased your bursitis patches, and I would like to tell you that I had tremendous relief from your patches. I have also spread the word told my doctor, and my cousin who has just purchased your patches, her name is Lorraine XXXX. Thank you so much. I will […]

Tendonitis or bursitis

I have been prescribed XXXXXXXX 750mg for my shoulder. Tendonitis or bursitis, my Doctor said. The anti inflammatory meds were working well until I moved some furniture for my wife and then the pain came right back with a vengeance I put a patch on my shoulder last night and was amazed when I removed […]

General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

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Testimonials

Real accounts by real people. Hear what they have to say!

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

Hi Toky, the patches are starting to offer relief for my son’s heel. He is finally looking on the bright side.

Over the past month, he has had 2 drainages, 2 cortisone shots, and referred to 2 different specialists. The end result was either an operation to shave the bone, reattach the tendon and be off his game for a season…..not his option.

So I started the patches on him that night. The next day relief was evident. We have used 6 so far and he can now feel the bone in his heel. It is still red, but nowhere as bad. Still tender, but not as painful.

Thank you so much.

To Toky, Customer care, I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame […]

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