Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

Hip bursitis

Hello,

Just to let you know, I had bursitis so bad in my hip I was missing work.

A co-worker had some of your patches and told me how well it worked for him. In four days the pain in my hip was all gone.

I don’t know what magic is in those, but thank you.

Bursitis in the hip

I have always been a very active person over the years. A couple of years ago I developed quite a discomfort in my left hip. I attempted to ignore it, but after much deliberation went to see a doctor. After scans it was diagnosed as bursitis. I went for cortisone injections twice, but it really did not ease the pain much.

After coming across the OSMO patch website, not having anything to lose, I immediately ordered 10 of the patches. I placed a patch on the affected hip for a total of three nights. I was absolutely stunned that after the third application, the pain in my hip had disappeared. It was a few weeks before I actually needed to reapply any more patches due to a small amount of pain returning. I assume that the problem will always be there, however, it is very comforting to know that the OSMO patches are available so that you can virtually live pain-free.

Extremely happy that I stumbled on the website.

Baker's cyst

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

★★★★★

Baker's cyst

Toky,

I got my patches. I used it for 12 hrs last night.

The patch was wet and my knee feels better.

Thanks

General Bursitis

Toky, The patches finally arrived today. Thank you for your response to my email. We will continue to use the patches until my husband’s bursa finally resolves. We love your product and will recommend them to anyone that has bursitis issues. We also told my husband’s Doctor about the patches.

General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

General Bursitis

Toky, I am writing to you again because my husband wants to order additional patches. He says that they are amazing for his severe leg cramps. He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.

Knee Bursitis

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

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Testimonials

Real accounts by real people. Hear what they have to say!

Hi,

I have used 3 patches so far. My leg is already feeling much better.

I am AMAZED by this product and will highly recommend it to others.

Thanks

I used 4 patches last night for first time. I received them in the mail more than a week ago. How foolish of me not to open sooner. My 1 night of patches and I wake up without pain. OMG! These are like magic. Thank you so much.

Dear Toky, Thank you for your prompt response. I’ll look forward using the patches again as they were so successful last time. Kind regards

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

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