Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Bursa in elbow

Dear Toky,

My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day.

I have noticed significant results, although there is still some swelling in the bursa in my left elbow.

George A

Utah, United States

Shoulder problems

Dear Danniel, I’ve just ordered my second lot of patches and have noticed a vast improvement in my shoulder. I just wanted to let you know I think they are working and will continue to use them. Thank you and I will be telling people all about your website. Regards

Janet R

SA, Australia

Fluid collected around my knee due to arthritis

These have been a god send….I never actually ended up using them on a baker’s Cyst but rather on the fluid that had collected around my knee due to arthritis. What an amazing product! How do I order more? Thank you,

Pam H

Connecticut, United States

Baker's cyst

Dear Sir or Madam: I purchased the OSMO patch several weeks ago and just started using them 4 days ago for my Bakers Cyst behind my knee. I must admit I was very skeptical but I have noticed a change and less swelling in the area behind my knee. Thank you

Karen B

Illinois, United States

Ankle (Achilles Bursitis)

About 2 years ago I developed bursitis on my right ankle which was extremely painful. I tried traditional physio, ultrasound, laser, and stretching to no avail.

I discovered the OSMO Patch website and decided to keep an open mind and try the OSMO Patch.

After all those months of continuous pain, much to my surprise, I experienced a significant improvement such that I can now walk several kilometers, and am not in constant pain all day long! I have now ordered a 3rd set of Patches, and am sure these will end the problem entirely.

Dave Livingstone

British Columbia, Canada

Baker's Cyst

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

Patsy C

WA, United States

Baker's cyst

Hi Toky, how are you? I ordered the patch because I have a meniscus tear on my knees which allows fluid to build into a baker’s cyst. The cyst I have on my right knee is larger than the left. So bending my knees is very uncomfortable because of the pressure and can be very […]

Debra W

Alberta, Canada

Excruciating pain of bursitis

Please pass on my eternal thanks for this product. I would like to say how wonderful the patches are. I am proof that they work. I am 80 years old and had the excruciating pain of bursitis for 10 days. I used up three boxes of painkillers to no avail. Then in desperation looked on […]

Mavis S.

Gartempe, France

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