Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

Bakers Cyst on the knee

Hello Toky,

4 more patches to go, and I can report great improvement!

I can bend the knee, the lump in the back is so much smaller, (by half?) I think. Not even thinking of a drain needle and cortisone shot at this point.

Thank you so much.

Knee problems

Dear Toky,

Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!! I kept off the knee for a long time before trying the patches and found it helped to ease the condition, however, it still felt painful to kneel.

After using the first night, sure enough, there were signs fluid had been drawn off. The second night the same. The area became flat and normal. I have gingerly begun kneeling again with knee pads. However, I have noticed there is now no pain and the knee looks perfectly normal.

This was a couple of weeks ago, and I thought I would give it a good go to make sure before informing you of the patches’ success! So that is good news, and I am delighted.

I would also like to mention that your attitude to your customers is exemplary and obviously sincere. I am very grateful and will certainly recommend them.

Thanks, Every blessing

Baker's Cyst

I don’t know how to submit a testimonial, so I am just sending you a thank-you note.

I had a baker’s cyst over a year ago, and with time (months), it diminished. Doctor said he did not recommend anything but the R.I.C.E. therapy (which helped some). Thought it was a one and done, but no. Fast forward a year and after “dancing” on a ladder to paint the garage, I remember a knee twinge and within ten days, another swelling in the back and very painful.

A neighbor mentioned she had the same issue and used your patch. Had an extra one for me to try. All I can say is, “Wow” and “Thank you.” In one use, I can walk more comfortably and not cringe every time I sit down and stand up. I’ve ordered more.

General Bursitis

Hi Toky We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones. Again thank you Regards

Buristis (the size of a hardball) in elbow

So, I had bursitis (the size of a hardball) in my elbow. Three doctor visits (3) draining visits but swelling returned instantly.

Tried your patches and after 10 apps. it has completely disappeared!

Thank You

General Bursitis

To Toky, Customer care, I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame […]

Excruciating pain of bursitis

Please pass on my eternal thanks for this product. I would like to say how wonderful the patches are. I am proof that they work. I am 80 years old and had the excruciating pain of bursitis for 10 days. I used up three boxes of painkillers to no avail. Then in desperation looked on […]

Baker's cyst

Hi there!

I’ve been wanting to write you about your product, OSMO Patches.

I have a baker’s cyst behind my knee that I’ve had aspirated three times at great expense. After the third time of aspiration, the doctor injected steroids, stating that I most likely wouldn’t ever have another problem. Well, my cyst began to return in about 3 days and was soon as large as it had been before my procedure. Tears.

Long story short, I went online and found your product, OSMO Patches. I was so excited to try it. The first night nothing really happened; but the second morning when I removed the patch, I couldn’t believe my eyes! I was thrilled!!! It really worked! I kept using your patches and after about a week my cyst was hardly noticeable! AND THAT’S THE TRUTH!!

Thank you so much for developing OSMO Patches, I’m still amazed as to how they work?!

Sincerely,

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

To whom it may concern,

Got my patches yesterday and skeptically put one on last night.

I woke up this morning astonished, pain gone, flexibility back.

Don’t know how you discovered this but thank you. I will be ordering more as needed.

Hello Toky,

I used the patches for 5 nights on by left knee with bakers cyst and by the fifth time, the patch was dry- I then took that to mean that all fluid has been removed.

It’s been 2 days since that I have no pain, no more swelling at back of left knee, compared to my right knee they both feel/look the same size, which tells me they are normal sizes again.

Thank you very much for making this fabulous miracle patch available… Staying Positive with a huge SMILE!

Attention Toky, Customer care.

Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.

Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!

Regards

Hello,

I have used your patches for my baker’s cyst. I started a while back, stopped, and found the cyst increased in size.

I have now been using it again for 1 week and the discomfort of it is considerably reduced.

The patches give such good relief

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