Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

Bursitis in my Elbow

Attention Toky, Customer care.

Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.

Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!

Regards

General Bursitis

Thanks again. I found the first batch really worked!! You have a wonderful product

Baker's cyst

Wow’, I cannot begin to tell you how ‘Wonderful’ IT IS to finally have relief from such a painful ordeal!!

I have used the OSMO Patch just twice, perhaps because it ruptured, it didn’t take as long for continued treatment to be SOOOOO EFFECTIVE, I AM so thrilled!!

Please give Mr. Danniel Jacques a big hug and kiss for me, he made a 70-year-old lady very very happy, I am so Thankful there are people like him who first believe that there is an ‘ALTERNATIVE’, and we don’t have to rush into Surgery or cortisone shots…….God Bless Him!

Now I can get back to my golf game, again Thanks sooooo much

Baker's cyst

Thank you for responding. I think I will save my last two patches in case I need them. Right now, I have such great improvement, I am no longer wearing the knee brace and I can walk up and down stairs with alternating feet. Have not done that for a while! Thanks again,

Baker's cyst

Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]

General Bursitis

Thank you very much. I used the patches from a previous order for 10 days and they helped a lot. I am hoping that by continuing to use them, my condition with bursitis will be completely cleared up. I will let you know the results.

Baker's cyst

Thank you.

I never thought I would be able to walk without pain again.

Thanks to your product, I was pain free the day after I applied the first patch.

Hip bursitis

Hi, My 81-year-old mother has been suffering from hip bursitis for several years.

She got some relief from regular corticosteroid injections. However, the last time she had this treatment, the injection was not carried out properly and she was in agony for several days. Consequently, she has been frightened to receive this treatment again, and the pain was getting progressively worse. She had not been sleeping and could not walk far.

I found the OSMO website and thought I’d give it a go. My mum has just completed the first course of 10 patches, and she has a completely new lease of life. It really is amazing how quickly this treatment has had an effect. She has been sleeping much better and walked further at the weekend than she has for many months. I have ordered a further 20 patches. Many thanks.

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Testimonials

Real accounts by real people. Hear what they have to say!

Hi Toky, I am amazed at how fast this patch worked! I felt relief the very next morning, all the stiffness having gone and I was able to walk up and down the stairs much more easily. I think I will now try a patch on my kneecap where I’ve had inflammation for a long […]

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections. You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

Hi,

I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business, and the constant kicking has really damaged his knee.

He took meds, had a steroid shot, nothing worked. The doctor told him he needed surgery. I had found your patches online, and they have worked for him.

Thanks so much, Sincerely

I don’t know how to submit a testimonial, so I am just sending you a thank-you note.

I had a baker’s cyst over a year ago, and with time (months), it diminished. Doctor said he did not recommend anything but the R.I.C.E. therapy (which helped some). Thought it was a one and done, but no. Fast forward a year and after “dancing” on a ladder to paint the garage, I remember a knee twinge and within ten days, another swelling in the back and very painful.

A neighbor mentioned she had the same issue and used your patch. Had an extra one for me to try. All I can say is, “Wow” and “Thank you.” In one use, I can walk more comfortably and not cringe every time I sit down and stand up. I’ve ordered more.

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