Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that regretfully our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Dear Toky,

Thank you for your answer. My cyst is on the medial ventral surface of my knee. I have been placing the patches directly on top of the cyst, although it cannot be seen, but I know where it is from the ultrasound studies and the pain.

I believe the area is healing and am very pleased with your product. I keep losing my cane and that is a good sign and means I am needing it less every day.

Thank you again.

Sincerely

Jackie H

Ohio, United States

Baker's Cyst

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

Patsy C

WA, United States

Baker's cyst

Dear Toky,

Thank you for the OSMO patches.

I’m seeing a big reduction in the swelling and pain.

Thanks

Margery D

New York, United States

Hip bursitis

Hi Toky,

Thank you for the prompt delivery of Patches. They arrived early Tuesday morning.

My wife used one last night on her hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course, it is far too early to judge results yet, but the signs are encouraging so early. We will let you know later how the treatment performs over time. The location in the hip area will be a very good test, being so deep-seated.

Thanks again,

Kindest regards

Bob & Marjorie B

NSW, Australia

Trochanteric Bursitis

Hello Jordan,

Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis.

It may interest you to know of the progress with the OSMO patches. Days 1 to 4 a small reduction in the swelling in the thigh. Days 4 to 7 a further reduction in swelling but no reduction in pain. Days 8 to 9 swelling almost gone and a big reduction in pain. We now await delivery of our second box of patches and hope the improvement continues.

Thanks for your assistance.

Brian M

Lancs, UK

Baker's cyst

I have used the patches for a week now and am happy to say that the swelling of my bakers cyst has reduced to the point of very little pain now. I am so pleased that I will tell my consultant about the patches, and my daughter who is a holistic nutritionist. She will recommend […]

Marianne N

Arezzo, Italy

Bursa in elbow

Thank you so much for your attention and immediate response to my e-mail.

About 9 months ago I slipped on a ladder and banged my elbow which resulted in a bursa sac; This was the first time ever, but about two months ago it happened again. Your patches worked great both times. They significantly reduced my recovery time.

Thanks again!

Kent A

Florida, United States

Baker's cyst

Thank you.

I never thought I would be able to walk without pain again.

Thanks to your product, I was pain free the day after I applied the first patch.

Marcia M

Indiana, United States

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